Reference

Terms That Govern Your jet9 Account

These terms set out what you agree to when you open and use a jet9 account — covering deposits via bKash, Nagad, or Rocket, how we handle your funds, and what we expect from you.

bKash Deposits CoveredNagad & Rocket IncludedAccount Holder RightsJurisdiction-Dependent Access
jet9 Terms That Govern Your jet9 Account
HOW WE OPERATE

How jet9 Handles Your Account and Data

We keep your account data secure using encrypted connections across all sessions, whether you access the lobby on mobile via bKash or on desktop. Account verification follows a standard identity check before your first withdrawal is processed — you will be asked to confirm your registered mobile number and wallet details. We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your account data or ask us to close your account by contacting support directly.

Encrypted Sessions

Every session on jet9 runs over an encrypted connection. Your wallet details — whether bKash, Nagad, or Rocket — are never stored in plain text on our servers.

Withdrawal Verification

Before your first withdrawal clears, we confirm your registered mobile number matches the wallet you used to deposit. This step protects your funds from misdirected transfers.

Data Retention

We hold your account records while your account is open and for a defined period after closure. You can request what we hold about you through the support team at any time.

Account Closure Requests

To close your account or request changes to your registered details, contact support via live chat or email. We process closure requests and confirm by return message.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our team can clarify specific clauses, account restrictions, or payment-related terms during supported hours.
Email Support Send a detailed query to our support address for written responses on account terms, withdrawal conditions, or eligibility questions tied to your region.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — from how bKash deposit rules apply to what triggers an account review.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

Yes. These terms cover all deposit methods we support, including bKash, Nagad, and Rocket. The same account rules apply regardless of which wallet you use to fund your account.

No. We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you have accepted the updated terms.

Access depends on your local law and the regions we serve. It is your responsibility to check whether using jet9 is permitted where you are before opening or continuing to use an account.

Contact our support team via live chat or email and request your account data. We will confirm what we hold and provide it within a reasonable timeframe under applicable rules.

Accounts may be reviewed if activity appears inconsistent with registered details, if a withdrawal verification step is incomplete, or if we are required to act under applicable rules in your region.

Send a closure request through live chat or email support. We process it and confirm by return message. Any remaining balance tied to a verified wallet is returned through your original payment method.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.