Verify Your jet9 Account
Account verification is how we keep your balance secure and make sure withdrawals reach the right person. The process is straightforward: submit a clear photo of a valid national ID and a selfie holding it. We review submissions and confirm by email or in-app notification. Verified accounts face fewer holds on withdrawals and have a smoother experience at the cashier. Think of
it as locking your account to you — if anyone ever tries to access your funds, verification is the layer that stops them. Submit documents through the verification section inside your account settings.
- Go to account verification — Find the verification section in your account settings and tap to start the document submission process.
- Upload your national ID — Take a clear, well-lit photo of your valid national ID — front and back — and upload both images.
- Submit a selfie with your ID — Hold your ID next to your face and take a selfie. This confirms the document belongs to you.
- Wait for confirmation — We review your submission and send a confirmation to your registered email or in-app inbox once approved.